Abercrombin Refund Policy: Clear & Fair for Every Purchase

At Abercrombin, we want you to love every piece you bring home—whether it’s a pair of jeans that fits perfectly, a sweater that feels cozy, a fragrance that suits your style, or accessories that complete your look. If for any reason you’re not satisfied, our refund policy is designed to be transparent and straightforward, so you can shop with confidence. This policy outlines the conditions for eligible refunds, how to request one, and what to expect throughout the process.

1. Eligibility for Refunds

To qualify for a refund, your purchase must meet the following criteria:

  • Timeframe: You must request a refund within 30 days of the delivery date (verified via your order confirmation email or shipping tracking number).
  • Product Condition: Items must be in their original, unused, and undamaged state—unwashed, unworn (no signs of wear on jeans, no stretched necklines on tees, no opened fragrance bottles), and with all original tags, packaging, and boxes intact. We cannot process refunds for items that show signs of use (e.g., faded prints on tees, pilled sweaters, or scuffed accessories) or damage from improper care (e.g., machine-washing delicate dresses).
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) when requesting a refund.
  • Category-Specific Exceptions:
    • Fragrances & Beauty Products: Non-refundable if opened or used (for safety and hygiene reasons)—only eligible if unopened and in original packaging.
    • Final Sale Items: Any product marked “Final Sale” on the product page is non-refundable, regardless of condition.
    • Customized Items: Monogrammed accessories or personalized apparel are non-refundable unless they arrive with a manufacturing defect.

2. How to Request a Refund

Requesting a refund from Abercrombin is simple—just follow these steps:

  1. Initiate the Request: Email our customer service team at [email protected] with the following details:
    • Your full name (as it appears on the order).
    • Your order number.
    • The reason for the refund (e.g., “jeans too loose,” “sweater color doesn’t match photos,” “received wrong fragrance scent”).
    • Clear photos of the item (to confirm eligibility: e.g., unopened fragrance box, unworn jeans with tags, intact accessory packaging).
  2. Receive Confirmation: Our team will review your request within 24-48 business hours (excluding weekends and holidays). If your refund is eligible, we’ll send you a prepaid return shipping label (for U.S. orders; international customers may be responsible for return shipping costs unless the issue is our error, such as sending the wrong item).
  3. Return the Product: Pack the eligible items securely (preferably in the original packaging to prevent damage during transit) and ship them back to us using the provided label. Please keep the return tracking number for your records—this helps us confirm when we receive your package.
  4. Inspect and Process: Once we receive your returned items (typically 3-5 business days after you ship them), our team will inspect them to ensure they meet eligibility requirements. If approved:
    • We’ll process the refund to your original payment method (e.g., credit card, PayPal) within 2-3 business days of inspection.

3. Refunds for Defective or Damaged Products

We take pride in the quality of our pieces—from durable denim to long-lasting accessories. If you receive an item with a manufacturing defect (e.g., loose stitching on outerwear, broken zippers on dresses, leaking fragrance bottles, or missing beads on accessories) or damage caused during shipping (e.g., torn packaging, crushed sweaters):

  • Report Promptly: You must notify us of the defect/damage within 7 days of delivery (this shorter timeframe helps us address issues quickly with our production or shipping partners).
  • No Return Required (In Some Cases): For visible defects or shipping damage (e.g., a hole in a skirt, a cracked fragrance bottle), we may waive the return requirement if you provide clear, detailed photos of the issue. Our team will assess the photos and notify you if a return is needed.
  • Refund Process: If the defect/damage is confirmed, we’ll process a full refund (including any original shipping costs you paid) to your original payment method—no restocking fees. Alternatively, you may choose to receive a replacement item (of the same style and size) instead of a refund, subject to stock availability.

4. Refund Timelines and Details

  • Processing Time: After we approve your refund, it may take 5-7 business days for the funds to appear in your account. This delay depends on your bank or payment processor’s policies (we have no control over this step).
  • Shipping Costs: For refunds due to personal reasons (e.g., sizing error, changed mind, or style preference), we do not refund the original shipping costs (unless you received the wrong item or a defective product due to our mistake). For defect or shipping damage refunds, original shipping costs are included in the refund.
  • Partial Refunds: In rare cases (e.g., only one item in a multi-item order is defective, or the packaging is damaged but the item is unused), we may offer a partial refund for the affected item(s) instead of requiring a return of the entire order. Our team will confirm this with you before processing.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Items that have been worn, washed, or damaged by the customer (e.g., bleach stains on tees, stretched-out sweater cuffs, or opened fragrances).
  • Final sale items, customized items (unless defective), and opened fragrance/beauty products.
  • Gift cards (Abercrombin gift cards are non-refundable and non-transferable).
  • Orders outside the 30-day refund window (unless extended by our customer service team for exceptional cases, such as delayed delivery due to carrier issues).

6. How to Check Refund Status

If you’ve requested a refund and want to check its progress:

  • Email us at [email protected] with your order number and the subject line “Refund Status Request.”
  • Include your return tracking number (if you shipped the item back) for faster updates.
  • Our team will respond within 24 business hours with the latest status (e.g., “return received and inspected,” “refund processed to your credit card,” “pending bank approval”).

7. Questions or Concerns

If you have questions about our refund policy, need help with a refund request, or disagree with a refund decision, please reach out to our customer service team at [email protected]. We’re committed to resolving issues fairly and ensuring you have a positive experience with Abercrombin—whether you’re shopping for jeans, tees, fragrances, or accessories.

Thank you for choosing Abercrombin. We appreciate your trust in our products, and we’ll always work to make things right if you’re not satisfied.