Abercrombin Terms of Purchase
These Terms of Purchase (“Terms”) govern your purchase of products (including jeans, tees, dresses, skirts, sweaters, outerwear, fragrance, and accessories, collectively “Products”) from Abercrombin (accessible via our website: abercrombin.com, “we,” “us,” or “our”). By placing an order, you agree to these Terms, along with our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). Please read carefully before purchasing.
1. Order Placement & Acceptance
1.1 Placing an Order
To place an order, complete the checkout process with accurate, complete information: shipping address, contact details, and payment data. You confirm all provided information is true, correct, and that you have legal capacity to place the order.
1.2 Order Acknowledgment
Submitting an order triggers an automated “Order Acknowledgment” email confirming receipt. This does not constitute acceptance—we reserve the right to accept or reject orders (in whole or part) for reasons including Product unavailability, pricing errors, suspected fraud, or incomplete information.
1.3 Binding Contract
A binding agreement forms only when we send a “Shipping Confirmation” email notifying your order has been processed and shipped. If we cannot accept your order (e.g., a fragrance or sweater is out of stock), we will email you within 2 business days and issue a full refund for any payment received.
2. Pricing & Payment
2.1 Pricing
All Product prices on our website are quoted in United States Dollars (USD) and include applicable taxes (where required by law). We may adjust prices anytime without notice, but changes will not affect orders with a confirmed Shipping Confirmation.
2.2 Payment Methods
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure methods indicated at checkout. By providing payment details, you confirm authorization to use the payment method and that sufficient funds/credit are available.
2.3 Payment Security
Sensitive payment information is protected via industry-standard encryption (SSL/TLS) during transmission. We do not store full credit card details—all processing is handled by trusted third-party providers compliant with the Payment Card Industry Data Security Standard (PCI DSS).
3. Shipping & Delivery
3.1 Order Processing Time
We process orders within 1-3 business days of receipt (excluding weekends, holidays, and peak seasons like Black Friday/Cyber Monday). Processing includes payment verification, Product quality checks (e.g., denim stitching, fragrance bottle seals), and secure packaging to prevent transit damage. Customized items (e.g., monogrammed accessories) may take 3-5 business days to process, with timelines noted in your order confirmation.
3.2 Delivery Timeline
Once shipped, delivery takes 6-12 business days to any location worldwide. This timeline applies globally, accounting for standard shipping procedures (carrier transit, customs processing for international orders). No 加急配送 (expedited shipping) options are offered.
3.3 Shipping Costs
We provide free shipping on all orders globally, with no minimum order value required. There are no hidden shipping fees, surcharges, or additional costs for delivery—this benefit is included in the quoted Product price.
3.4 Delivery Responsibilities
A unique tracking number is provided via the Shipping Confirmation email for real-time delivery status updates. We are not liable for delays caused by circumstances beyond our control: customs hold-ups, carrier errors, natural disasters, or incorrect/incomplete shipping addresses provided by you. You are responsible for ensuring the shipping address is accurate and accessible.
4. Returns & Refunds
4.1 Return Eligibility & Period
You may return eligible Products for a refund within 60 days of the delivery date. Eligible Products must be unused, undamaged, in original packaging with all tags intact. Exceptions apply:
- Fragrance and beauty products: Non-returnable if opened (for safety/hygiene reasons), only eligible if unopened.
- Final sale items (marked “Final Sale”): Non-returnable/non-exchangeable.
- Customized items (e.g., monogrammed accessories): Non-returnable unless defective.
4.2 Return Process
- Email our customer service team at [email protected] with your order number, return reason, and clear photos of the Product (to confirm eligibility).
- We review requests within 24-48 business hours and send a prepaid return shipping label (global returns, no cost to you).
- Ship the Product securely (use original packaging if possible) with the provided label, and retain the return tracking number.
4.3 Refund Processing
After receiving and inspecting the returned Product (to confirm eligibility), we process refunds within 5-10 business days to your original payment method. Refund appearance in your account may take 3-5 additional business days, depending on your bank or payment processor.
4.4 Exceptions
No refunds for Products that are worn, washed, damaged by improper care, or returned without original packaging/tags. We reserve the right to reject non-eligible returns.
5. Product Availability & Accuracy
5.1 Stock Levels
While we maintain accurate stock data, Products may be out of stock after order placement. If this occurs, we notify you within 2 business days and offer either a full refund or backorder (if restock is expected within 2 weeks).
5.2 Product Descriptions
We strive for accurate Product descriptions (e.g., denim fit, sweater fabric, fragrance notes), but minor discrepancies may occur (e.g., color variations due to screen settings). If you receive a Product significantly different from its description, email [email protected] for resolution (return for refund or replacement).
6. Cancellations
Cancel an order before it is processed and shipped (prior to receiving the Shipping Confirmation) by emailing [email protected] with your order number and subject line “Order Cancellation.” Once shipped, cancellations are not possible—use the return process outlined in Section 4 to request a refund.
7. Limitation of Liability
To the maximum extent permitted by law, Abercrombin is not liable for indirect, incidental, special, consequential, or exemplary damages arising from your purchase or use of Products, including inconvenience from delivery delays, loss of use, or replacement costs. Our total liability for any claim shall not exceed the total amount paid for the affected Product(s).
8. Changes to These Terms
We may update these Terms anytime. Updated versions are posted on our website with a revised “Last Updated” date. Your continued use of our website or order placement after changes take effect constitutes acceptance of the updated Terms. We recommend periodic reviews.
9. Contact Us
For questions, concerns, or disputes related to these Terms or your purchase, email our customer service team at [email protected]. We respond within 24-48 business hours and resolve issues fairly and timely.